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Red Shores Casino
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red-shores-casino, operated exclusively via red-shores-casino-ca.com, is committed to maintaining the highest standards of customer support, in accordance with Canadian (CA) and Prince Edward Island regulatory frameworks. Our contact provisions are designed to ensure all users can reach our team efficiently and securely, while meeting all legal obligations under the Lotteries Commission Act and Gaming Centers Control Regulations (as authorized by the Prince Edward Island Lotteries Commission, PEILC).

To comply with CA industry standards, all customer inquiries are handled promptly, confidentially, and with full adherence to privacy laws including PIPEDA. We provide multiple communication channels, including web form, direct email, telephone, and live chat, with transparent access to our headquarters and regulatory contact points. Our team is available 24/7 to address all user questions, complaints, or regulatory concerns, ensuring that every communication is logged and processed in accordance with our legal and responsible gambling obligations.

Please use the channels below for any questions, support needs, or regulatory matters relating to your experience with red-shores-casino on red-shores-casino-ca.com. For urgent matters or sensitive issues, direct contact via telephone or official email is recommended. All communications are subject to our privacy policy and may be monitored for regulatory compliance.

Main Contact Channels

Physical and Mailing Addresses

  • Headquarters & Mailing Address: 58 Kensington Road, Charlottetown, PE C1A 9S8, Canada
  • Regional Office (Summerside): 55 Greenwood Drive, Summerside, PE C1N 6E4, Canada
  • Legal Address: 58 Kensington Road, Charlottetown, PE C1A 9S8, Canada

Customer Support Commitments & Legal Obligations

  1. Response Times: We aim to respond to all inquiries within one (1) business day. For urgent assistance, our live chat and telephone lines are available 24/7. All contact is logged and monitored for compliance with CA gaming regulations and data protection laws.
  2. Privacy & Data Security: All communications received through red-shores-casino-ca.com are handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and PEILC regulations. Your personal details will remain confidential, used solely for the purpose of responding to your inquiry, and retained only as required by law.
  3. Responsible Gambling & Dispute Resolution: Our team is trained to provide support on responsible gambling, self-exclusion, and dispute resolution in accordance with our licensing obligations and the World Lottery Association Responsible Gaming Framework Level 4 certification (valid through 2025). If you have a complaint or dispute, you may escalate the matter to the Prince Edward Island Lotteries Commission after initial review by our support team.

Official Social and Regulatory Links

Contact Form

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers & Protective Clauses

  • Brand Limitation: All references to red-shores-casino in this document pertain exclusively to operations and services provided via red-shores-casino-ca.com. No other domain or entity is authorized for correspondence.
  • License & Regulatory Authority: red-shores-casino is operated under Government gaming authorization issued by the Prince Edward Island Lotteries Commission (PEILC), valid through 2025. All contact and support services are subject to ongoing compliance monitoring.
  • Privacy & Data Protection: By using our contact channels, you acknowledge and consent to the processing of your personal data in accordance with our published privacy policy and Canadian data protection laws. For full details, please review our privacy policy or contact our Data Protection Officer via info@red-shores-casino-ca.com.
  • Responsible Gambling: Support for responsible gambling, self-exclusion, and dispute resolution is available at all times. For independent advice, contact the Prince Edward Island Lotteries Commission.
  • Non-Liability: red-shores-casino is not liable for any loss or damage arising from incorrect contact details provided by the user, delays in response outside of our control, or external communications not originating from red-shores-casino-ca.com.

Regional Compliance Note: All contact provisions and support mechanisms have been reviewed for full compliance with Canadian federal and Prince Edward Island provincial gambling regulations as of November 2025. For any regulatory or legal inquiries, you may also contact the Prince Edward Island Lotteries Commission directly.